Support Stitched Around Your Needs
Whether you’re trying to figure out which machine fits your work, troubleshooting a stubborn setup, or just want to talk through your options, we’re here for it. We work with everyone in the leatherworking community—professional shops, hobbyists, teachers, students, guilds—and we’re happy to help however we can.
How We Support You
Choosing the Right Equipment
We’d rather have a real conversation about what you’re making and what you need than just sell you something. Tell us about your projects, your materials, your workflow—we’ll help you find equipment that actually makes sense for your work.
Getting You Up and Running
Setup can be intimidating, especially if it’s your first machine. We’ll walk you through it—step by step, as many times as it takes—until you’re comfortable and confident. FaceTime, phone, email, whatever works for you.
Working With Different Materials
From thin garment leather to heavy veg-tan, different materials need different approaches. We’ll share tips on thread choice, needle selection, and machine settings to help you get clean, professional results.
When Something's Not Right
Our tech team has been doing this for decades. They’re patient, they know these machines inside and out, and they won’t leave you hanging. If something’s not working right, we’ll figure it out together.
Get in Touch
Questions? Ready to talk through a purchase? Need technical help? Reach out—we’re here to make sure you’re set up for success.